Customer communication management platform
Communications for high-volume, high-stakes environments.
Design, generate, deliver, track and report on customer communications across print, email, SMS, WhatsApp, PDF and digital channels – from one enterprise platform.
The platform
One enterprise platform for every customer communication
An intuitive, comprehensive CCM platform for BFSI, telecom, insurance, utilities and enterprise operations – bringing design, document generation, rule-based messaging, campaigns, real-time alerts, multi-channel distribution, tracking and MIS into one maintainable system.
Plan and design faster
Model the full path from source data, rules, templates and approvals through user-friendly operations.
Engage everywhere
Reach customers over print, PDF, email, SMS, WhatsApp, HTML, XML and text-based channels.
Operate at scale
Run same-day batches, instant online notifications and high-volume workloads with linear scalability.
Measure outcomes
Capture, store, analyze and present communication status in a consolidated enterprise MIS view.
Solutions
Built around the communications enterprises send every day
High-volume financial and utility communications
Create personalized statements, bills, invoices, notices and confirmations with precise formatting, reconciliation and delivery control.
Rule-based campaigns and service alerts
Launch targeted campaigns, alerts, OTPs, payment confirmations, premium-status updates and service messages across preferred channels.
Print and digital delivery from one flow
Manage PDF, print, email, SMS, WhatsApp, HTML, XML, FTP and text outputs without fragmenting operations across disconnected tools.
Consolidated communication status
Give operations and business teams one view of generation, delivery, exceptions, audit signals and channel performance.
Communication examples
Every message is part of a complete communication lifecycle
Bills, invoices, statements, alerts, OTPs and confirmations, brand-accurate and regulatory-ready, then distributed across digital and print channels with full tracking and MIS.
Statement of account
Mutual-fund statements with holdings, STP and transaction detail.
Premium receipt
Branded receipts generated the moment a payment is made.
Rich messages with password-protected PDF attachments.
Campaign message
Personalized, segment-driven promotional communications.
Email notice
Formatted service notices and confirmation emails.
SMS alerts
Transactional alerts, OTPs and consent messages.
Product architecture
A full CCM architecture, from source data to audit-ready reporting
Datanomics connects enterprise source systems, APIs, files, queues and non-standard data to a central communication engine for orchestration, personalization, generation, delivery, tracking and MIS.
- Billing systems
- Enterprise sources
- Customer & txn data
- API, batch, queue
- CSV, XML, JSON, TBF
- Configurable connectors
- Campaign management
- Rules & segmentation
- Workflow control
- Templates & messaging
- Documents & alerts
- Charts, QR, barcodes
- Print, PDF, FTP
- Email, SMS, WhatsApp
- HTML & text outputs
- Tracking & storage
- Analytics & MIS
- Audit & cost reporting
One controlled communication layer for every customer touchpoint.
Capabilities
Built for complex, regulated, customer-facing communication
Orchestrate
Generate
Deliver
Industries
Designed for regulated, communication-intensive sectors
Where communication accuracy, delivery speed, auditability and scale matter across statements, service updates, campaigns, OTPs and compliance-sensitive touchpoints.
Financial Services
Fund statements, transaction communications, account updates and high-volume batch distribution.
Insurance
Policy letters, premium status, payment confirmations, OTPs and consolidated CCMS operations.
Telecom
Billing communications, rule-based messages, detailed usage outputs and multi-channel delivery.
Utilities
Electricity and water bills, consumption charts, slab-based usage, notices and print-ready outputs.
Compliance Ops
OTPs, address and PAN change confirmations or failures, service notices and audit-ready messages.
Use cases & proof
Proof from high-volume communication environments
Scale, rapid change, real-time and batch processing, channel distribution and MIS reporting in production-style workflows.
Higher statement communication production reported on the same hardware.
Customer communications processed across channels every month.
High transaction load processed reliably on busy days.
Datanomics improved high-volume statement communication production by 5/6 times using the same hardware, enabling around 2,50,000 folios / statements on a single server within an hour.
Mutual fund communication at scale
High-volume customer communication for large fund houses, with reusable infrastructure, faster template deployment and scale planning tied to the target transaction mix and hardware.
Life insurance CCMS consolidation
Real-time and batch communications, PDF delivery over email and WhatsApp, print-ready formats, OTPs and payment confirmations, with MIS for audit and cost control.
Department-led communications
Marketing, IT, finance and collections teams manage compliant customer communications without waiting on long development cycles for each change.
Book a demo
Map your communication workflow to Datanomics
Share your current volumes, input sources, output channels and reporting needs. We'll help identify the right CCM flow for a pilot or production rollout.
Datanomics
A 904, Kapil Abhihit,
Dhanukar Colony, Kothrud,
Pune 411029